Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Zio Security, LLC ("Zio Security," "we," "us," or "our"), including the website at ziosecurity.com, External Penetration Testing, and Virtual CISO Services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Services

External Penetration Test: A one-time manual security assessment of your external attack surface that delivers a detailed report with vulnerability findings, proof-of-concept exploits, and prioritized remediation guidance.

Virtual CISO Services: Outsourced cybersecurity leadership including security program development, compliance management, policy creation, employee training, incident response planning, and monthly reporting and strategy sessions.

3. Eligibility

You must be at least 18 years old and authorized to act on behalf of your organization to use our services. By subscribing, you represent that you have the authority to authorize security testing and monitoring of the domains and assets you provide.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and onboarding.

5. Authorization for Security Testing

By using our services, you represent and warrant that you own or have explicit written authorization to scan and/or test the domains, IP addresses, and systems you submit to us. You agree to indemnify Zio Security against any claims arising from unauthorized testing requests.

6. Pricing and Billing

• External Penetration Test pricing starts at $4,500, with scope-based tiers available. Payment terms are defined in the Statement of Work.
• Virtual CISO Services start at $3,000/month with a 12-month agreement. Payment terms are defined in the service agreement.
• All payments are processed securely through Stripe, Inc.
• We reserve the right to change pricing with 30 days' written notice.

7. Refund Policy

We offer a 30-day refund policy on one-time services if you are not satisfied with the results. Refund requests must be submitted to support@ziosecurity.com within 30 days of report delivery. Refund amounts are determined at our discretion based on work completed.

8. Acceptable Use

You agree not to:

• Use our services to scan or test systems you do not own or have authorization to test
• Attempt to interfere with or disrupt our services or infrastructure
• Use our reports or findings for malicious purposes
• Resell or redistribute our services without written permission
• Provide false or misleading information during registration

9. Confidentiality

We treat all client data, scan results, and penetration testing findings as confidential. We will not share your security reports or findings with third parties unless required by law or with your explicit written consent.

10. Limitation of Liability

Our services are designed to identify security risks and vulnerabilities but cannot guarantee complete protection against all threats. To the maximum extent permitted by law:

• Zio Security's total liability shall not exceed the amount you paid for services in the 12 months preceding the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• We are not liable for security incidents that occur despite our monitoring or testing services.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or that all vulnerabilities will be identified.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zio Security, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your violation of any rights of a third party.

13. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Zio Security, LLC and is protected by intellectual property laws. Security reports generated for your account are licensed to you for your internal business use.

14. Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms, with or without notice. Upon termination, your right to use our services ceases immediately.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Bay County, Florida.

16. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes by posting the updated terms on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

17. Contact Us

If you have questions about these Terms of Service, contact us at:

Zio Security, LLC
Panama City, Florida
support@ziosecurity.com